Welcome to Crossroads Caring for Carers, celebrating 25 years of Caring for Carers
Crossroads Caring for Carers is a professional well respected charity, established in 1993 to provide direct support services to carers and the people they care for across the Barnsley Borough.
There are some 6 million people in Britain who care for others.
Many of them reach a turning point, a ‘crossroads’ at which they feel they need help, where they simply need a break or more regular support.
This is what Crossroads Caring for Carers offers.
Our carer support workers are paid, trained staff, trained to deliver a high quality service which enables carers to:
CROSSROADS CARING FOR CARERS
Our services are flexible to meet individual needs and can be provided on a regular or more occasional basis.
Whatever your needs are our staff will support you to do this by carrying out tasks for and with the person with care needs.
We are registered with and regulated by the Care Quality Commission whose role is to ensure all providers of care services meet essential standards.
We are audited and assessed for Quality and assurance by our Local Authority and are on their accredited list of care providers.
We are also reviewed and assessed against Crossroads own quality evaluation system which is equivalent to PQASSO
*Arnold is one of our clients and was very keen to be included on our new website!
You can have peace of mind knowing that the person you care for is being well looked after. This may include a range of care tasks:
This list is not exhaustive and any request will be considered when we visit your home to design your individual plan of care.
How to request a service
When you phone or call in to the office, one of our friendly care team will be happy to give you information on all aspects of our service.
If you decide to go ahead an appointment will be made at your convenience to visit you and the person you care for to discuss and plan both your needs. The finished care plan will reflect the outcomes expected by you.
We take pride in matching the most suitable members of staff to you which will get our care journey together off to the best possible start.
We will review the service we are providing to ensure your needs are being met.
Questionnaires are sent out yearly to ask your views of the service, what it means to you and how we can improve.
NOT FOR PROFIT
As a charity we care for people not profit.
In order to provide a quality service which is consistent and meets the needs of our carers and the people they care for, we do the following:
Give new staff a comprehensive induction which includes an introduction to the standards we require.
Staff will also be trained in specialised areas to enhance the skills required to better care and understand a person’s illness/ disability and/or to carry out a specialised task.
All our Carer Support Workers have or are in the process of studying for their National Vocational Qualification level 2 or 3 and more recently the Diploma in Health and Social Care.
Training is updated in line with the standards required.
Management staff are supported to gain the relevant qualifications relating to their role and to provide the expertise required to run a quality service.
Quality Standard Survey 2022
Survey conducted via feedback collated via form and email over a period of 1 month. 38% or 27 responses out of 71 sent out received by dateline.
Concerning care plan and assessment on Crossroads services, 85% fully satisfied. Half of feedback received understood context of survey and was satisfied with our review policy. 57% very pleased on carer management and met service expectations. 15% did not respond. 28% were dissatisfied.
On overall operational efficiencies and after caring hour reliability 88% were extremely satisfied with our response time and addressing their concerns.
On service reliability, precautionary measures, and overall care receiver’s safety we received 81% positive feedback.
On the question of service ‘value for money’ and Crossroad’s service recommendations 65% were fully satisfied. 22% were happy with our services. There was no negative feedback for this category.
Only 2 had suggestion to make when asked for improvements or suggestions. Rest was fully satisfied with our services.
To substantiate the above have attached herewith latest testimony from one of our care receiver’s family. It embodies Crossroad’s service excellence in a nutshell.